Your complete call flow visualization tool

A modern UCaaS platform needs a modern administrative experience. Lexcen provides the simplest way to design, visualize, & activate UCaaS call flows through an interactive Dashboard and a simple Call Flow Management diagrams. ​

At Lexcen we believe anybody should be able to design, activate & manage their UCaaS solution.

No technical experience needed!

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Call Flows Matter More than Ever

While call volumes may be decreasing, the calls we do receive are more likely of high importance therefore requiring heightened care and attention. Research indicates that 68% of consumers prefer to make high-stakes purchasing decisions over the phone.

When a customer reaches out, efficiently routing their call becomes crucial for ensuring customer satisfaction—connecting them with the right person at the right moment. However, call flows have been notoriously difficult to design and manage. To complicate matters further, each component of the call flow is often configured on a separate screen, making it challenging to visualize the entire process.

There has to be a better way. Now there is.  

Lexcen Call Flows

No technical experience Needed!


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Productivity

Simple, Accurate and Quick

A simple dashboard provides a visual summary of your phone system locations, users and assigned inventory.  The Tool Bar menu provides quick access to those common tasks that used to take hours/minutes that can now be achieved in seconds.


Adoption

Engaging and User-Friendly Interface

Navigate your calls flows seamlessly using our interactive call flow canvas. Gain precise insights into call flow components, such as Auto Attendants, Huntgroups, Call Queues, and Call Centers, among others. Observe how call routing adapts based on the time of day or day of the week.

Effortlessly play Greetings & Announcements while visualizing their placement within the call flow. Additionally, swiftly address any issues in your existing call flows with corrective actions. 📞✨

 

 

 

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POWERFUL FEATURES

Take control of your call flows

Efficient call routing is essential for customer satisfaction, ensuring that each call reaches the appropriate person promptly. Maximize your UCaaS investment with these robust features and regain command of your call flows

Schedules

Quickly create detailed schedules with just a few clicks. Effortlessly view your time and holiday schedule call routing with our intuitive calendar interface all in one place.

Announcements

Generate announcements with our realistic and natural-sounding text-to-speech engine. Offering a vast selection of over 100 languages and hundreds of voices and accents, our platform meets any specific need. Say goodbye to the costs and delays associated with hiring voice actors

Error Detection

Experience immediate call flow mapping to pinpoint inefficiencies, problem spots, or setup mistakes. Lexcen’s smart error detection system will highlight issues for you, such as circular routing, non-functional paths, or incorrect settings.

Error Prevention

Altering call flows can be complex. Our built-in validation and error prevention system will illuminate potential misconfigurations, invalid settings and less-then-ideal configuration, ensuring that broken call flows are prevented before they occur.

Minimize Downtime

Utilize our offline editing features to make call flows adjustments without impacting the active call flow, finalize your design, and then apply all changes simultaneously. This often slashes the downtime associated with changes from tens of minutes or even hours to just a seconds.

Busy Lamp Field

Significantly reduce the effort needed to set up and configure Busy Lamp Field. With Lexcen’s BLF group functionality and bulk update options, you can easily handle the mass provisioning of BLF with minimal clicks. The era of repetitive clicking and cumbersome spreadsheet management is over.

Customer Experience

Integrating new internal and external customers can be challenging. Administrative portals are frequently designed for specialists, leading to continuous training and retraining. Moreover, when dealing with multiple platforms, the expertise doesn’t carry over. Lexcen simplifies this with a unified interface that, with basic knowledge of calling, allows you to get started in mere minutes instead of days

Self Documenting

The reign of outdated diagrams is over! Say farewell to the endless hours spent on call flow diagrams that become obsolete almost immediately. Our call flow diagrams remain consistently current, reflecting the UCaaS platform as the ultimate source of truth. Export these diagrams to document a specific moment in time.


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