One tool for managing all your UCaaS Call Flows
Manage all your UCaaS platform call flows with one common tool. Cisco Broadworks, Webex Calling and Webex for Wholesale. MS Teams coming soon.
The Call Flow Pain
Call flows are essential to any business, shaping the customer experience. While they are prone to complications and challenging to perfect, they remain a crucial element of customer engagement.
We’ve experienced firsthand onboarding teams using spreadsheets and manually drawn diagrams to design and configure new call flows.
We've experienced customer aversion to self-management of call flows and the impact to the service provider and customers when they get it wrong.
We have seen (and been) support teams painstakingly clicking through screen after screen to piece together hand drawn diagrams in the attempt to find the root cause of a call flow issue.
We said there had to be a better way. We looked and couldn't find one. So we built Lexcen.
Simplify the Complex with Lexcen.
Stand out from the crowd and take control of the calling experience
In today’s competitive market, service providers need to adapt to the changing needs of their customers and deliver better digital interactions. Additionally, with the move to global cloud platforms product margins are being squeezed requiring new and digitial approaches to improve internal productivity and customer self service.
With our innovative call experience solutions, you can differentiate yourself in the market and reclaim the service provider ownership of the calling experience while improving productivity and your bottom line.
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Win & Grow Revenue
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Improve Delivery & Time to Revenue
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Increased Productivity & Customer Satisfaction
Gain a Competitive Advantage through Visual Engagement with Prospective and Current Clients
- Distinctive Call Visualizations set your Solution apart as the benchmark of industry expertise.
- Transform your Proposals & Solution designs into dynamic, interactive experiences with visualization technology.
- Leverage the Self Help portal as a significant competitive edge.
- Build enduring customer confidence with ongoing enhancements to the call experience.
- Protect revenue and maintain value and margins throughout the renewal process.
- Enable anyone to master Call Experience with a straightforward and user-friendly interface—no technical skills needed.
- Resolve the challenges and pain points affecting Sales, Product, and Marketing teams, enhancing overall efficiency.
Dramatically Cut Customer Activation Expenses and Accelerate Revenue Generation
- Sophisticated Call Flow Creation & Visualization Tools
- Tailored Call Flow templates and Blueprints
- Data Integrity Checks & Error Prevention Mechanisms
- Mass Configuration Capabilities
- Automated Greeting & Announcement Generation with Text-to-Speech
- Easily manage time of day, day of week and holiday call routing
- Downloadable Design Documentation, Replacing Traditional Spreadsheets and Diagrams
- Efficient Training & Onboarding of New Staff via an Easy-to-Use Interface
Dramatically Lower Customer Support Expenses while Boosting Efficiency and Growth Potential
- Resolves any inconsistencies in customer activation within the initial 30 days by providing immediate access to design documentation and feedback.
- Significantly shortens the duration of Support Calls while enhancing customer satisfaction levels.
- Detects errors and configuration mistakes in moments with real-time service configuration and comprehensive call flow visualization.
- Efficiently addresses service issues and user requests using user-friendly configuration tools.
- Updates Greetings & Announcements for customers with ease using Text-to-Speech technology.
- Displays and adjusts Open, Closed, and Holiday call routes with a straightforward interface.
- Consolidates moves, adds and changes into a single update, which can be shared with the customer in real-time before implementation.
Low Tech/Low Touch rapid implementation
At Lexcen, we’re well-versed in the intricate ICT ecosystems and operational landscapes of service providers.
Choose Lexcen for swift a implementation that spans mere days, not protracted weeks or months, sidestepping elaborate IT undertakings or extensive alterations to your existing business procedures. This approach curtails organizational disruption and guarantees a minimal cost of introduction.
We have your back
At Lexcen, we’re fully aware of the regulatory and security landscapes that service providers navigate. We’re equally cognizant of the intricate nature of a Service Provider’s ICT infrastructure and the financial implications of modifications.
For this reason, we’ve developed Lexcen Call Flows from scratch, employing top-tier cloud solutions, and emphasizing a Low Tech/Low Touch methodology for swift deployment.
Carrier Grade Security
Microsoft cloud native with comprehensive security across the full lifecycle from development to runtime. Leveraging industry leading platform architectures and cloud capabilities.
Resilient and Scalable
Always-on, high availability with zone redundancy and scale out global availability so you don't need to worry about downtime.
Data Protection
We understand the importance of protecting data. Thats why at Lexcen all data is processed and cached in a region of your choice. All data is encrypted in transit and at rest with industry leading cryptographic algorithms.
Rapid Implementation
Onboarding measured in days or even hours with no change/low change to your existing ICT estate.
No Workflow Changes
Lexcen capitalizes on the current platform’s authentication and authorization mechanisms. Consequently, this eliminates the need for managing new credentials or altering any established system workflows or integrations.
Rapid Adoption
Lexcen seamlessly integrates with your current business operations, complementing and enhancing them without any modifications. Thanks to our user-friendly interface, even individuals with basic understanding of UCaaS can quickly become proficient with little to no training.
Customer Self Service
Traditional UCaaS administrative experiences have left the average customer feeling overwhelmed. Consequently, self-service adoption has suffered and has lead to higher training costs for service providers. Lexcen, however, promises to pleasantly surprise your customers, boost self-service utilization, and foster customer loyalty.
No Operational Overheads
Lexcen’s glocal SaaS platform eliminates operational overheads. There’s no need to worry about installation, scaling or management—our platform automatically manages all performance metrics and infrastructure.
Need clarification?
What are call flows?
A call flow serves as a roadmap that guides how calls flow through a UCaaS system. In essence how an Entreprises's end customers make contact with the business.
A call flow makes use of such things as Auto Attendants, Call Queue, agent routing, time of day and day of week routing. It also responds to abnormal conditions, such as a failures, to ensure an enterprise is always contactable.