Visual call flows: fewer clicks, faster outcomes
Instantly visualize any existing call routing through an intuitive live visual map. Rapidly build new call flows, troubleshoot, update and publish changes with fewer clicks.
- Instantly visualize existing call flows
- Rapidly build new call flows
- Find issues fast (loops & misconfigurations)
- Update and publish with fewer clicks
Service Providers 
Value-Added Resellers 
Enterprises Everything you need to manage call flows
From visual diagrams to bulk automation — manage your entire call routing from one intuitive interface.
Visual Call Flow
Instantly see any full call path
- Call Flow Diagrams – View/Edit
- Search & Error Detection
- Export Diagrams & Config
Automation
Bulk changes with fewer clicks
- CSV Import
- Alerts & Notifications
- Automate User Onboarding and Offboarding
- Bulk update calling settings
- Bulk update Call Queue and Huntgroup membership
Announcements
Update greetings rapidly
- Multilingual text-to-speech
- Templated Announcements
- Automate IVR menu prompts
Schedules
Time routing in one place
- Visual Calendar View
- Bulk Public Holiday Import
- Duplicate and copy schedules
- Create inverse (After Hours) with a single click
Templates
Build consistently at scale
- Global Templates
- Rapid multi-site builds
See it in action
Powerful capabilities that transform how teams build, support and manage call flows.
Call Flow Search
Uniquely search call flows by user name, extension or phone number to expedite fault identification
Error Detection
Instantly identify any call flow misconfiguration errors, significantly reducing complex support ticket times
Schedules
Create & edit schedules in an intuitive calendar view with rapid multi-year public holiday importing
Greetings
Create new or update greetings instantly with multilingual text-to-speech – 60+ supported languages
"As Built" Document
Instantly export & share any call flow diagram(s) & configuration settings (no more Visio docs)
How we connect in hours, not weeks or months
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No usernames & passwords required
Log in securely with existing call control platform usernames & passwords
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No Data Stored
Read/Write to the call control platform through secure APIs
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Call control platform is the source of truth
Live synchronisation with Webex Calling, MS Teams and BroadWorks
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Cloud-native, carrier-grade security
Uses current platform authentication
Teams are winning with Lexcen’s visual call-flow advantage
Partners and customers use instant call-flow visibility to move faster and stand out.
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Spark NZ -
Syin -
4Com -
Advanced Solutions -
CDK -
Fidium -
Broadband Office Solutions -
Cisco Partner
“Partner success during Webex Calling migrations depends on precision and repeatability. Lexcen's call flow visualization capabilities give our teams immediate clarity into routing logic and configuration integrity. The ability to automatically document, detect errors, and visually validate every migrated call flow significantly strengthens our quality assurance process and helps ensure a seamless experience for our partners and customers.”
“Scaling quickly only works if you can maintain precision. Lexcen gives us immediate visibility into call flows, so our teams can validate faster, troubleshoot instantly, and eliminate the need to manually trace call flows across Control Hub. That combination of speed and clarity has been critical in helping us reduce rework, improve outcomes, and scale delivery without linear headcount growth.”
Ready to simplify your call flows?
Start visualising, building and managing call flows with fewer clicks. Get started with a free trial or book a demo.